Privacy Policy

At VS Factory Official Direct, we respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy explains how your personal information is collected, used, and safeguarded when you visit our site and make a purchase. We understand the need for discretion in our industry, and we guarantee that your information is handled with the highest level of security.

1. Information We Collect

When you browse our store, make a purchase, or contact us for Quality Control (QC) inquiries, we may collect the following necessary information:

  • Order Information: Your name, shipping address, email address, and phone/WhatsApp number required to process and deliver your timepiece.
  • Device Information: Basic data such as your IP address, browser type, and time zone, which helps us optimize our website layout and improve user experience.

2. Payment Security (Zero Data Storage)

We take your financial security extremely seriously. We do NOT store your credit card numbers or sensitive payment details on our servers. All transactions are processed through highly secure, encrypted, and industry-certified third-party payment gateways. For clients using Cryptocurrency, your transactions remain completely decentralized and anonymous.

3. How We Use Your Information

We strictly use your information to fulfill our ultimate promise of delivering a 1:1 super clone to your doorstep. This includes:

  • Communicating with you regarding your order status and sending QC pictures/videos.
  • Arranging secure and discreet logistics via our shipping partners (e.g., FedEx, DHL, dedicated lines).
  • Screening orders for potential risk or fraud to protect both parties.

4. Information Sharing & Disclosure

We will NEVER sell, rent, or trade your personal information to third-party marketing companies. Your data is only shared with trusted essential partners, such as our logistics couriers, solely for the purpose of getting your package delivered.

5. Data Retention & Your Rights

We retain your order information for our records to assist with any future 2-Year Warranty claims. However, you have the right to request access to your personal data or ask that your information be completely deleted from our system at any time. Simply contact us via our Contact Page or WhatsApp.

6. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our operational practices or for legal reasons. Any updates will be posted directly on this page.

Contact Us: If you have any questions or concerns about how we handle your privacy, please feel free to reach out to our support team.